Insured event in travel insurance

1. Contact our round-the-clock customer service contact center at your convenience:

«Ensuria Assistance»

«Savitar Ukraine»

*Calls and messages are charged according to the tariffs of your mobile operator.

2. When applying, please provide the following information

• surname, name and patronymic of the insured
• date of birth of the insured person;
• name of the insurance company, insurance policy number, period of its validity;
• description of the problem, circumstances, complaints, nature of the required medical or other assistance;
• contact phone numbers (mobile and landline);
• exact location - hotel name, address, room number.

Important

Please strictly follow the recommendations of the contact center. This will allow us to better organize high-quality and timely assistance for the insured person.

1. a copy of the passport of a citizen of Ukraine;
2. a copy of the certificate of taxpayer identification number;
3. a copy of the foreign passport with a border crossing stamp of the border services;
4. an application for reimbursement of expenses incurred, indicating the date and number of the call to the Contact Center, if any;
5. a copy of the insurance contract/policy/card of the insured person.

The insurance company must be provided with:

• original bills on the letterhead of medical institutions indicating the patient's name, date of treatment, diagnosis and list of medical services
• checks confirming the fact of payment of the bill;
• prescriptions for medicines prescribed by a doctor, with sales and cash receipts;
• paid invoices for calls to the service center, indicating the date of the call, the numbers of the callers and the duration of the call;
• documents confirming the costs of posthumous repatriation.

• a certificate from a medical institution (trauma center) on the initial request for medical care;
• medical history (if treatment was provided in a hospital);
• an outpatient card (if the care was provided on an outpatient basis);
• an extract from the MSEC (medical and social examination) regarding the assignment of a disability group (for underage insured persons - the original or a copy of the conclusion of the MCC (medical advisory commission) on the establishment of disability);
• the original certificate of absence (presence) of substances of toxic, narcotic origin and/or alcohol in the blood of the insured person at the time of the insured event.

In case of death of the insured person, the Beneficiary (heir) shall additionally provide

• a notarized copy of the death certificate of the insured person;
• a copy of the certificate of inheritance, which includes the insurance payment, provided that the policyholder has not appointed a beneficiary upon agreement with the insured person.

The insurance company shall be provided with

• a copy or original of the property claim from third parties who have suffered losses as a result of the Insured's actions or inaction;
• a copy or original of the court decision and case file on the third party claim.

In case of damage to the health of third parties, it is additionally necessary to provide

• documents of medical and preventive treatment facilities confirming the fact of damage to the life and health of third parties;
• an extract from the medical record of the third party whose illness was caused by the insured event;
• documents confirming the degree of damage caused to the third party, namely a death certificate, a certificate of disability issued by the Medical Service of Ukraine, a certificate of incapacity for work;
• original certificate of absence (presence) of substances of toxic, narcotic origin and alcohol in the blood of the Insured Person at the time of occurrence of the insured event.

In case of execution of the decision on administrative expulsion of the Insured person from Ukraine, the following shall be provided:

• original or notarized copy of the court decision on expulsion from Ukraine;
• originals and certified copies of travel documents (tickets) or originals and certified copies of paid bills for travel documents.

The insurance company must be provided with:

• documents confirming the fact of occurrence of the insured event (examination reports, emergency certificates, the insured's application to the internal affairs authorities or similar bodies with a note on acceptance of the application, a certificate of initiation of a criminal case (in case of theft, illegal actions of third parties, a certificate of the traffic police / police with a note that the accident caused damage to the baggage);
• bills for the repair or restoration of baggage;
• checks, receipts, other technical documentation on the value of damaged or lost items, including conclusions of the Chamber of Commerce and Industry on the value of an analog or documents from the supplier company. In the absence of the latter, the insurer has the right to refuse to pay the insurance indemnity.

The insurance company must be provided with:

• the original contract for the provision of travel services, as well as documents confirming payment for the trip (receipt of the cash receipt and/or cash receipt, etc;)
• documents confirming that the tour operator has refunded a part of the amount of money to the insured person on the basis of the travel services agreement (refund calculation and cash receipt);
• documents confirming the insured person's losses incurred as a result of penalties imposed for trip cancellation in the travel services agreement;
• documents of a transport company, consulate, hotel and other organizations whose services the insured person used or could have used to organize a trip abroad, confirming the existence of real losses of the tour operator that it cannot reimburse to the insured person in accordance with the terms of these agreements with the transport company, consulate, hotels and other contractors and subcontractors providing travel and related services under the travel services agreement;

Documents and information necessary to establish the nature of the insured event, namely:

• in case of impossibility to travel due to illness, injury or death of the Insured or his/her close relatives - a certificate of a medical institution (hospital), a notarized copy of the death certificate, documents confirming the kinship of the Insured and his/her close relative;
• in case of impossibility to travel due to damage or destruction of property belonging to the insured person - protocols of relevant administrative services confirming the fact of the damage;
• in case of impossibility to travel due to consideration of a court injunction - a court order and/or ruling certified by a judge;
• in case of impossibility to travel due to a summons to the military registration and enlistment office - a summons certified by the military registration and enlistment office;
• in case of refusal to obtain a permit to cross the border of a foreign state - an official written refusal of the consular service with the date and the original passport with a stamp of refusal to issue a permit