Customer feedback
1. Procedure for reviewing applications, requests, proposals, complaints, claims from consumers: citizens, insureds, insured persons, third parties, etc.
Any person who receives or wishes to receive INGO’s services may contact us with questions, comments, suggestions, complaints etc. (hereinafter referred to as the "appeal") in accordance with this Procedure.
INGO shall process the appeals in accordance with this Procedure. This is INGO’s internal regulatory document, prepared in accordance with the current legislation of Ukraine to better inform consumers about ways to protect their rights.
This Procedure does not regulate the consideration of claims related to the occurrence of insured events/accidents under insurance contracts.
2. How to submit an appeal
Contact INGO orally or in writing in a way that is convenient for you.
You can submit an oral appeal:
- In person at the following address: 33 Bulvarno-Kudriavska St., Kyiv, 01054.
- By calling INGO’s contact center: 0 800 215 553.
You can also submit a written request:
- By mail to the address of head office of INGO Kyiv, 33 Bulvarno-Kudriavska St., or to any branch.
- In person or through a legally authorized person.
- By e-mail to [email protected].
- In INGO’s chatbot in Telegram or Viber.
- Via "Feedback Form" (below). Important: please provide your correct email address to receive a response from INGO.
- Through public resources that do not belong to INGO: websites for feedbacks, partner websites selling the Company's products, Google etc.
All consumer appeals are considered at INGO's head office.