Customer feedback

1. Procedure for reviewing applications, requests, proposals, complaints, claims from consumers: citizens, policyholders, insureds, third parties, etc.

Any person who receives or wishes to receive the services of INGO may contact us with questions, comments, suggestions, complaints, etc. (hereinafter referred to as the "appeal") in accordance with this Procedure.

INGO shall process the appeals in accordance with this Procedure. This is an internal regulatory document of the INGO, prepared in accordance with the current legislation of Ukraine to better inform consumers about ways to protect their rights.

This Procedure does not regulate the consideration of claims related to the occurrence of insured events/incidents under insurance contracts.

The procedure for ensuring consideration of claims, complaints, statements, requests, proposals received by JSC "INGO" from consumers.doc Information about the mechanisms for protecting the rights of consumers of services.docx Order No. 15 dated January 1, 202.pdf Definition of terms.docx

2. How to submit an appeal

Contact INGO orally or in writing in a way that is convenient for you.

You can submit an oral appeal:

In person at the following address: 33 Bulvarno-Kudriavska St., Kyiv, 01054.
By calling the INGO contact center: 0 800 215 553.

You can also submit a written request:

By mail to the address of the head office of INGO Kyiv, 33 Bulvarno-Kudriavska St., or to any branch.
In person or through a legally authorized person.
By e-mail to quality@ingo.ua.
In the INGO chatbot in Telegram or Viber.
Via the Feedback Form "Feedback Form" (below). Important: please provide your correct email address to receive a response from INGO.
Through public resources that do not belong to INGO: review sites, partner sites selling the Company's products, Google, etc.

All consumer requests are considered at INGO's head office.

Feedback form

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