An insured event under a MTPL policy
How to contact us:
Important
Call the INGO contact center directly from the scene
1. Instructions on how to act in the event of an insured event
- Stay calm and follow all the requirements of the Traffic Rules.
- Call the INGO Contact Center directly from the scene of the accident at (044) 490-27-47 or (050) 119-01-47 or (067) 246-80-07 and follow the recommendations of the contact center.
- Call the police -102 or draw up a Europrotocol.
- If there are victims, call an ambulance - 103.
- Get information about the parties to the accident: Name, make and model of the vehicle, insurance policy number, name of the insurance company. Take pictures of the accident scene from different angles.
- Fill out the form "Report of an accident" and no later than Z working days from the date of the accident, send it together with the documents to the e-mail address [email protected] (in the subject line of the e-mail, be sure to indicate your insurance case number received from the contact center when registering the insured event by phone) or through the form "Claim for compensation".
- Keep the damaged property in the same condition as it was at the time of the accident until it is inspected by a representative of INGO.
- If the CTPCI policy of the culprit of the accident was issued after 2024, then in this case you need to choose a service station for inspection and subsequent restoration repairs from our proposed list by the link. PLEASE NOTE A service station from the proposed list is selected only if you agree to carry out restorative repairs at ONE OF THESE STATIONS!
Important!
if the car is older than 5 years, the restoration repair is carried out at a service station - not a Dealer. If the car is less than 5 years old, the repair is carried out at the Dealer service station.
In an e-mail with a package of documents for reimbursement, or by a separate call to the INGO contact center, it is necessary to indicate the CHOSEN reimbursement option chosen by the owner of the damaged car: restoration repair at the PROPOSED service station (indicating the name of the selected service station on the list) or, IF YOU DO NOT PLAN REPAIR AT ONE OF THE SERVICE STATIONS ON THE LIST, transfer of the reimbursement amount to the account of the owner of the damaged car.
In order to receive compensation to the owner's details (or to a service station that is not on the list of INGO partners), the damaged car must be inspected by an INGO expert representative within 10 working days from the date of submission of the Notice of the accident. If you choose this option, the indemnity will be paid in accordance with the insurance company's calculations. The damaged car cannot be restored before it is inspected by an INGO representative.
2. Documents required for insurance indemnity
- Notification of the accident (this form must be printed, filled in, signed, dated and sent to us with a photo/scan)
- Copy of the car registration certificate
- A copy of the driver's license / temporary registration card for the right to drive
- Copy of the accident scheme, explanations, administrative protocol
- Europrotocol (if the accident was registered without the participation of the police)
- Photos from the accident scene and photos of visual damage to the car
- Copy of the insurance policy
- Copy of the passport of the vehicle owner or authorized person: 1, 2, 3, 4 pages (5.6 for persons over 45 years of age) and the page with the registration of the last place of residence or ID card and Extract from the Unified State Demographic Register of Registration of Residence / Certificate of Registration of an Internally Displaced Person.
A copy of the certificate of assignment of an individual tax number (TIN).
IMPORTANT! ALL copies of these documents (passport, tax identification number or ID card, and an extract from the Unified State Register of Legal Entities obtained via the Administrative Services Centre) must be duly certified – that is, they must bear the words ‘Certified true copy’ or ‘True copy’, the date, and the signature of the recipient of the funds. - Copy of the Power of Attorney (if any)
- A court order certified with a wet seal (upon agreement)
- Application for payment (this form must be printed, filled in, signed, dated and sent to us with a photo/scan) - can be submitted later, when the insurance company calculates the amount of insurance indemnity or the invoice from the partner service station is agreed (but no later than 1 year after the accident). It is submitted by the owner of the damaged car or an authorized person (if there is a Power of Attorney granting the right to receive insurance indemnity).
*Copies (photocopies, scanned copies, photocopies) of the submitted documents must be readable, clear and without blurring, in the size of the screen and without unnecessary objects in the frame, made in sufficient light and without shadows!
Necessary documents to ensure financial monitoring*
In case of harm to life or health
How to apply?
Prepare the necessary documents and send them to the email address [email protected] (in the subject line of the email, be sure to indicate your insurance case number received from the contact center when registering an insured event by phone).
You can also submit documents through the form «Reimbursement Request Form» (below). In this case, be sure to indicate your correct e-mail address for the possibility of feedback communication from INGO.
3. The European Protocol
What is the Europrotocol?
Procedure for registration of an accident using the European Protocol
Tips and basic rules for using the Europrotocol
Electronic European Protocol
4. What shouldn't be done?
- Leave the scene of an accident without consulting the insurer's contact center (if only property was damaged). Ignore the need to contact the contact center
- Do not coordinate your actions with the INGO contact center
- Repair the damaged vehicle until it is inspected by an INGO representative.
Reimbursement application form
The insurer pays the insurance indemnity after agreeing on the amount of the indemnity and upon receipt of all necessary documents. Use online services to submit documents.