Reporting of unacceptable behavior / Violations of the activity

1. What you can report

If you (a client, employee, business partner or other interested person) have knowledge of the facts:

violations of applicable laws and regulations,
fraud or corruption,
violations related to ESG issues (regarding environmental, social and governance aspects of the Company's activities or projects to which it is involved in insurance/reinsurance),
disclosure / improper actions to preserve information containing personal data, financial service (insurance) secrecy (except when disclosure of such information is provided for by the legislation of Ukraine),
improper management of the Company's resources,
abuse of office,
other aspects of unethical behavior of the Company's employees (violation of the norms and requirements of the Company's Code of Corporate Ethics),
evidence of a potential or actual conflict of interest in the Company's activities, etc,
or you want to leave an anonymous complaint/request

You can report this through a separate form, which is available electronically on the Company's web portal on the page below "Reporting Form for Unacceptable Behavior / Violations in Activities".

We thank you in advance for the accuracy and completeness of the information in your message.

2. How to submit a report

You can notify us in one of the following ways:

send a letter to the correspondence address: JSC IC "INGO", 33 Bulvarno Kudryavska str., Kyiv, 01054, Ukraine.
send a message to the e-mail address: compliance.audit@ingo.ua
file a complaint via the website - "Form of Reporting Unacceptable Behavior / Violations in Activities" (below). Important: please provide your correct email address to receive a response from INGO.

In the message, please provide all the information you have on the facts of the violations that have come to your attention.

The Company has implemented a communication mechanism that ensures the confidentiality of the information received, as well as the protection of persons who in good faith express concerns about potential violations, illegal/unacceptable behavior, discrimination or other misconduct, etc.

We would very much like to help you, so please find below the most frequently asked questions.

If you would like us to contact you for any clarification while maintaining your anonymity, please be sure to fill in the contact information (e.g., email address or phone number) that will not reveal your identity and we will respect your desire for anonymity and contact you as necessary.

Thank you for your participation in the Company's ongoing commitment to high standards of governance and ethics, as well as your support in protecting the interests of our customers, partners, shareholders and employees.

Form for reporting unacceptable behavior / misconduct

If you have provided your personal data, please agree to its processing!

* Fields are required **If possible, attach all necessary documents and photos at once (maximum size of all files together is 25 MB)

3. What issues are not considered here

Complaints about the quality of service at INGO are not covered by this section on unacceptable behavior/ misconduct.

If your message concerns the quality of service at INGO, please provide the following information using the "Feedback Form" in the "Customer Feedback" section.

Frequently asked questions

We have provided answers to frequently asked questions here

Can I send a message anonymously?

Yes. INGO accepts and considers anonymous appeals/reports on detected violations, which the Company is able to verify. At the same time, in order to provide you with a response on the results of the verification of the facts and measures taken, we ask you to provide at least an e-mail address or a mobile phone number.

What are the ESG-related requests/complaints about?

Please let us know if you have information that the Company may potentially provide insurance coverage for projects that negatively affect the environment. Or certain structural units of the Company, in your opinion, are not sufficiently accessible to people with disabilities, and/or the Company's employees allow any form of discrimination against consumers on social, physical, functional or other grounds, etc.

What should I include in my ESG (environmental, social and governance) report?

In your notification, please indicate the following:

The number and date of the Insurance Agreement that violates ESG standards;
If possible, please provide any information on the place of purchase/application for insurance (address of the structural unit, website, intermediary);
Describe what exactly happened and provide as many details as possible: who was involved, where and when it happened, how you learned about it.
Leave your email address or mobile phone number so that an INGO representative can contact you to clarify the information, if necessary, and verify the facts.