Reporting of Unacceptable Behavior / Violations of the Activity

If you (a client, employee, business partner or other interested person) becomes aware of the facts:

• violation of applicable law
• fraud or corruption;
• violation related to ESG issues - failure to comply with environmental, social and corporate standards in the Company's activities or projects to which it is involved in insurance/reinsurance: environmental protection, treatment of clients/partners/consumers, etc., transparency of reporting/anti-corruption measures, etc;
• disclosure/improper actions to preserve information containing personal data, financial service (insurance) secrecy (except when disclosure of such information is required by the legislation of Ukraine;
• improper management of the Company's property and resources;
• abuse of office;
• other aspects of unethical behavior of the Company's employees (violation of the norms and requirements of the Company's Code of Corporate Ethics);
• evidence of a potential or actual conflict of interest in the Company's activities etc;
• or you want to leave an anonymous complaint/request.

You can report this through "Reporting Form for Unacceptable Behavior / Violations in Activities" or choose another method convenient for you from the list below.

Important: you can leave a message in the Form, maintaining anonymity. To do this, indicate only your email and/or phone number so that we can contact you if necessary. In this case, the Full Name field is not required to be filled in. The form fields that are required to be filled in are marked with asterisk *.

We are grateful to you for the accuracy and completeness of the information in your message.

Choose a convenient way to leave a message:

• send a letter to the correspondence address: JSC IC "INGO", 33 Bulvarno Kudriavska str., Kyiv, 01054, Ukraine.
• send a message to the e-mail address: compliance.audit@ingo.ua
• file an appeal via the website - "Form of Reporting Unacceptable Behavior / Violations in Activities" (below).

Important: indicate your correct email address to receive a response from INGO. We remind you of the possibility of remaining anonymous.

We are grateful for all the information you have regarding the facts of identified violations.

All the information you provide is confidential and protected. For this purpose, INGO has implemented a special mechanism for information protection of individuals who conscientiously express concerns about potential violations, illegal/unacceptable behavior, discrimination or other wrongful acts, etc.

In Frequently Asked Questions section, read the answers to frequently asked questions.

Thank you for your involvement in maintaining high standards of management and ethics and contributing to the protection of interests of clients, partners, shareholders and staff.

Complaints about the quality of service at INGO should not be considered in this section on the unacceptable behavior/violations in activities.

If your message concerns the quality of service at INGO, please provide the following information using the "Feedback Form" form in the "Customer Feedback" section.