Insured event in property (home) insurance

1. Immediately upon becoming aware, but in any case no later than 2 calendar days, notify INGO Insurance Company of the occurrence of an insured event in any convenient way listed.
2. To make a written notice of the event and send it to the Insurer within 3 working days from the date when the Insured learned or should have learned of the occurrence of circumstances that have signs of an insured event.
3. Depending on the nature of the event, contact the competent authorities to establish the fact, causes and consequences of the event (SES, police, gas service, housing and communal services, etc.)
4. Provide the insurance company with a photo of the damage, the necessary documents to establish the causes, nature of the insured event, and determine the amount of damage - to the email address cc@ingo.ua (in the subject line of the email, be sure to indicate your insurance case number received from the contact center when registering the insured event by phone).
5. Keep the damaged property in the same condition as it was at the time of the event until it is inspected by a representative of INGO Insurance Company.
6. Submit a claim for insurance indemnity to the insurer. The decision on payment of insurance indemnity shall be made by the Insurer within 30 calendar days from the date of submission by the Insured of the last of the required documents specified in the terms and conditions of the insurance contract.

1. Written notification of an event

2. Insurance contract
3. Passport, TIN of the insured/beneficiary
4. Title documents confirming the property interest of the insured/beneficiary in the insured property
5. Technical passport for damaged property
6. Photo of damage
7. Application for payment of insurance indemnity.

At the request of the insurer, other documents necessary in each particular case to confirm the occurrence of an insured event, determine its causes, calculate the amount of damage, identify the guilty parties, etc.

1. «Fire»

Upon occurrence of Insured event under risk «Fire» the Insured shall provide the following documents

• a fire report from the competent authorities of the State Emergency Service of Ukraine;
• a document confirming the acceptance and registration of the application that was entered into the Unified Register of Pre-trial Investigations;
• a copy of the decision to close the criminal proceedings (if any);
• certificate on the status of pre-trial investigation as of the current date (upon additional request of the Insurer);
• technical opinion of fire investigation specialists of the State Fire Protection Service of Ukraine (upon additional request of the Insurer).

2. «Smoke damage»

Upon occurrence of an insured event under the risk «Smoke damage»

• a fire report from the competent authorities of the SES of Ukraine.

3. «Explosion of gas used for household needs»

In the event of an insured event under the risk «Explosion of gas used for household needs»:

• an act or certificate of the state or municipal service supervising the operation of the gas network on the causes and amount of damage, indicating technical defects, violations of operating standards, guilty parties, etc.

4. «Lightning strike», «Natural disasters»

In the event of an insured event under the risks «Lightning strike» and «Natural disasters»

• a certificate from the meteorological services describing the natural phenomena (their nature) as of the date of the insured event, which caused destruction and/or damage to the insured property.

5. «Fall of manned flying objects»

Upon occurrence of an insured event under the risk «Crash of manned flying objects»

• a certificate from an authorized state body confirming the fact of the accident.

6. «Damage by industrial water»

In the event of an insured event under the risk «Process water damage»:

• an act/reference from specialized services responsible for maintenance and/or supervision of water supply and similar systems, indicating the cause of failure of such systems. This document is mandatory and shall be provided only if the incident was caused by a third party.

7. «Burglary, robbery or assault», «Unlawful acts of third parties»

Upon occurrence of an insured event under the risks «Burglary, robbery or assault» and «Unlawful acts of third parties»:

• an extract from the Unified State Register of Pre-trial Investigations;
• a copy of the decision to close the criminal proceedings (if any);
• a certificate on the status of the pre-trial investigation as of the current date at the additional request of the insurer;
• a certificate from the police or the investigating authority on the list of stolen (damaged) property.