“The complete destruction of the warehouse meant there were virtually no identifiable remnants of the goods left. Therefore, we initiated an economic examination, which enabled us to document the quantity of inventory and the true value of the loss. Thanks to the precision of this process, we were able to finalize the settlement in less than three months,” Kolpakov added.
Conducting the economic examination became a key stage of the claim settlement. As there were no physical remnants of the goods, experts had to reconstruct the full picture of the event using accounting and financial documentation. The analysis included primary accounting records, cost and transport invoices, and supply contracts, allowing the team to determine with high accuracy both the quantity of destroyed items and their actual market value.
The examination confirmed that, at the time of the incident, the warehouse contained inventory worth more than 20 million hryvnias. Thanks to INGO’s indemnity payment, the company was able to offset a significant portion of its losses and resume operations.
The payout was made on October 7, 2025, and the entire settlement process took just three months — an exceptionally short timeframe for a case involving total property destruction and the need for detailed expert evaluation of all damage components.
As a reminder, INGO was one of the first insurers on the Ukrainian market to offer war risk coverage for both businesses and individuals. The company’s programs provide protection for property, transport, and liability in cases of damage or destruction caused by hostilities, shelling, or blast waves. Individual coverage is tailored for each client depending on the type of property, its location, and the nature of its operations.
