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INGO Insurance Company has paid UAH 34.4 million in insurance compensation under the insurance contract with Ukrainian Ceramic Technologies LLC, a manufacturer of ceramic building blocks.

The payout follows a large-scale fire that destroyed a significant portion of the company's production facilities in the Kyiv region. The blaze damaged areas critical to operations, including preparation, molding, drying, firing, packaging, and warehousing. Key production equipment was also severely affected. An investigation determined that the fire was the result of arson committed by an unauthorized individual. The compensation was paid in April 2025.

“For such a large-scale insured event — involving experts, appraisers, and a criminal investigation — a settlement within just over a year is actually quite prompt. INGO handled the process clearly, professionally, and in the client’s best interest,” said Oleg Suprunyuk, Head of the Claims Department at ASTON Ukraine brokerage, which supported the insurance claim process.

Oleg Suprunyuk, ASTON Ukraine

“When it comes to large-scale production assets, having the financial resources isn’t enough. It takes a skilled team to handle these types of cases professionally. Settling losses of this scale demands accuracy, coordination, and experience — and that’s what we bring to our corporate clients,” added Oleksandr Kolpakov, Head of the Property Loss Adjustment Department at INGO Insurance Company.

Oleksandr Kolpakov, INGO

Following the incident, the insurance company, together with the broker and independent experts, promptly conducted an on-site inspection, documented the circumstances, organized a technical evaluation of the damaged equipment, and assessed the overall losses. Thanks to the coordinated efforts of all involved parties, the amount of compensation was agreed upon and paid in full.

According to the National Bank of Ukraine, INGO is a market leader in terms of insurance premiums collected from corporate clients in property, cargo, and health insurance. In 2024, premiums in this segment rose by 24.6% to UAH 2.4 billion, with claim payouts to corporate clients totaling UAH 1.15 billion.

Company Overview:
JSC “Insurance Company “INGO” is licensed to provide 18 types of insurance and has been serving both individuals and businesses for over 30 years. Since 2017, its majority shareholder has been the Ukrainian business group DCH. INGO ranks among the largest insurance companies in Ukraine by volume of premiums, assets, and claim settlements. The company operates a nationwide network of 25 branches, 5 offices, and 9 customer service centers. INGO meets all National Bank of Ukraine (NBU) standards for ownership transparency, solvency, capital adequacy, and risk management, maintaining a strong business reputation among its stakeholders. The company is a full member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the American Chamber of Commerce (ACC), the European Business Association (EBA), the National Association of Insurers of Ukraine (NASU), the League of Insurance Organizations of Ukraine (LIOU), and the International Chamber of Commerce (ICC). On April 28, 2025, the IBI-Rating agency affirmed INGO’s long-term credit rating at ‘uaAA’ under the national rating scale.

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