In the first quarter of 2025, INGO paid out over UAH 177 million in insurance indemnities. Of this amount, more than UAH 174.2 million was allocated to health insurance claims, while UAH 3.38 million was paid for accident-related insured events. Compared to the same period last year, the number of customer claims increased by 37%.
Commenting on the reasons behind this increase, Marina Zvarych, Head of the Personal Insurance Department at INGO, stated:
The majority of clients sought outpatient care, which accounted for 54% of all medical referrals. Another 22% were related to medication expenses. This is expected, as these services form the core of most health insurance programs and cover the majority of common illnesses. Inpatient care made up 8% of claims, dental services 6%, ambulance calls 1%, and the remaining 10% covered other services outlined in the insurance contracts.
In accident insurance, injuries made up the majority of claims, accounting for 64% of the total. Fatalities represented 14%, critical conditions 11%, and disabilities 6%.
During the reporting period, INGO provided services to over 58,000 insured persons under health insurance programs and more than 25,000 under accident insurance contracts. The majority of clients are employees of Ukrainian companies that consistently invest in the safety and well-being of their teams.
