In the first nine months of 2024, INGO Insurance Company has once again demonstrated the main advantage of health insurance - the organization of timely and high-quality medical care for its insured. In this period, the company provided medical care worth more than UAH 353.3 million, which is 9% more than last year.
INGO has shown not only the growth of medical expenses, but also the sustainability in maintaining high-quality assistance, which is manifested in the effective organization of services - from the consultations to the full medical support of clients. During this period, INGO's contact center received more than 370 thousand calls. Such a large number of inquiries demonstrate the widespread need of clients for help and advice, in particular in the context of the increase in seasonal diseases. Prompt response is crucial in health insurance: more than 80% of calls were processed within the first 20 seconds. This confirms the efficiency of the service and provides the insured with quick access to the necessary support, particularly in critical situations when the response time is of particular importance for the client's health.
A special trend of this period was the early start of epidemiological season - it started in late July, i.e. 1-1.5 months earlier than usual. This factor resulted in a 17% increase in the number of applications compared to the same period in June, July and August last year. According to Marina Zvarych, Head of Personal Insurance Sales at INGO, the clients most often sought medical consultations, instrumental diagnostics and the purchase of medicines, which account for 85-87% of the total amount of paid services.
