Voluntary Health Insurance

Insured case. What to do ?
Organization of medical assistance
  1. For receiving the inpatient, outpatient-polyclinic or dental care due to any health disorder, you may contact our round-the-clock medical call center of JSIC “INGO” by calling one of the following numbers:

    • (044) 495 82 00
    • (067)  214 00 03
    • (050)  11 90 140
    • 0 800 30 15 35 (free of charge from landline telephones)

    send a request via email:


  2. When contacting a doctor, give him the following information:

    • Full name;
    • Number of the insurance policy;
    • Reason for reference to a doctor.

  3. For calling an ambulance crew due to any health disorder, you may contact a multiline phone:

    • (044)  495 82 03
    • 0 800 30 15 40 (free telephone line to call from landline telephones all over Ukraine)


Dear customers! Service 103 ON-LINE applications for medical care is used only for the provision of routine medical care.

For emergency conditions, call: (044) 495-82-03

Information about you
Wishes to the organization of medical care
Priority time

The list of medical institutions according to your package

Health architect Download
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Children's Health. Comfort+ Download
Children's Health.Premium Download
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Good health. Emergency help Download
Good health. Premium Download
Good health. Social Download

In case of individual visit to the healthcare facility, the Insured has the right to claim for indemnification for the costs incurred for treatment from JSIC “INGO”.

For obtaining the indemnity, the Insured should provide the original documents proving payment for the services specified in the Insurance Contract as well as the indemnity claim, prescriptions, consultative medical reports and the works completion statements.


Read the list of documents that must be provided in order to receive insurance loss
  • The enlisted documents should be submitted within 30 days from the payment date specified in financial documents to the address: 01054, Kyiv, 33 Bulvarno-Kudriavska Str., 1st Floor JSIC "INGO" Department of Personal Insurance Indemnities Analysis and Accounting
  • Other documents enlisted in the checklist, but not initially attached to the application, may be provided in the form of photocopies to our e-mail indicating in the subject line “Additional documents to the application of FULL NAME of the Insured Person and policy number”.
  • For the consultation relating to the collection of documents for indemnification, you may call the contact center of JSIC “INGO” at phone numbers specified in the individual plastic insurance card.
  • For obtaining the additional information relating to your claim handling, you may contact us by calling 044 490 27 46 (ext. 1626,1635, 1608, 1644).
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