Dear friends,
DCH goes hand in hand with success. So it comes as no surprise that such powerful company as INGO Ukraine has become a member of our Group.

2017 results speak well for my words – strong and steady growth in core parameters (top-line premium growth, large cash reserves and assets), achieved key performance indicators (KPI), reliable and professional insurer, high long-term credit rating.

We see the favorable outlook for INGO’s Ukraine development. Our global strategy will be to ensure the stability of its strategic guidelines and integration into DCH structure.

Ярославський

Kind regards,
Oleksandr Yaroslavsky
Owner and President, DCH
Group

In 2017, the Company increased its surplus in the tough market competition. We also retained our earnings and redoubled the efforts to build the stronger financial stability.

In 2017, the Company increased its surplus in the tough market competition. We also retained our earnings and redoubled the efforts to build the stronger financial stability.

Within the f ramework of the existing strategy, the Company continued its digital transformation, developed IT inf rastructure and created the innovative business landscape.

We invested heavily in training of our employees. In addition to the insurance expertise, our employees are now armed with the invaluable knowledge that will help them take new approaches to customer communications and manage large data volumes.

The change in our shareholder structure was the key event in 2017. INGO Ukraine has become a part of DCH Group. The principal task of the Company's management for the next 3 years is to implement the operational strategy to maintain the Company’s further profitable growth.

Гордієнко

Best regards,
Igor Gordienko
CEO, PJSIC "INGO Ukraine"

Financial Performance of INGO Ukraine, UAH, in millions

Dynamics 2017/2016
1 813
Assets

+ 21,0%

1 065
Premiums

+17,8%

788
Reserves

+ 16,2%

641
Equity

+ 4,6%

550
Claims

+ 49,2%

Insurance Premiums in 2017, UAH, in millions

Dynamics 2017/2016
Motor insurance,
Personal insurance,
Property insurance,
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The scope of INGO’s Ukraine liability to customers, UAH, in billions

Motor insurance
Property insurance
Medical insurance
Specialty risks
View all

Go to PDF version

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Claims payout by business lines, in percent

INGO’s Ukraine loss
ratio

Market loss
ratio

59.9 %

Motor insurance

46.4 %
50.7 %

Property insurance

12.2 %
61.1 %

Medical insurance

40 %
7

TOP payments

By lines, UAH, in thousands

93 805.8

Property insurance and specialty risks

3 043.2

Motor hull insurance

751.4

Travel insurance

9 258.2

Green Card

Countries in which «INGO Ukraine» provided help in 2017

View all

Provided assistance in Ukraine and the world

60 133
People

were insured under travel insurance agreements in 2017

65 767
Customers

Contacted our tech support

216 721
Persons

Sought medical help

Multi risk treaty reinsurance partners

  1. Hannover Re (Germany)
  2. Swiss Re (Switzerland)
  3. SCOR (France)
  4. Trust Re (Bahrain)
  5. Polish Re (Poland)
  6. VIG Re (Czech Republic)
View map

Go to PDF version

normalization-img

2018 package reinsurance program

%

Azerbaijan

%

Switzerland

%

EU

%

Bahrain

%

Turkey

Partners with whom «INGO Ukraine» cooperates in different business lines

12
Leasing companies
18
Banks
36
Brokers
134
Car dealers
282
Travel agencies
354
Sales partners
723
Insurance agents
40
Reinsurers
46
Surveyors
215
Service stations
545
Health facilities
1749
Pharmacies

Financial Performance of INGO Ukraine LIFE

Dynamics 2017/2016, %
+17.2%

Claims

+21.5%

Reserves

+34.1%

Premiums

+0.3%

Equity

+11.3%

Assets

Payment structure,
UAH, in thousands

Death, 4 023.9
Hospitalization and temporary disability, 3 083.5
Critical illness, 3 019.3
Disability, 1 578.6

Largest claims payout under life insurance contracts,
UAH, in thousands

Death 2 268.0,
Second disability group 691.0,
Critical illness diagnosis 601.0,
Death 514.0,

Cooperation with Generali Employee Benefits Network (GEB)

Dynamics 2017/2016, %

Special Payment

1.2 mln UAH

Whole life insurance has become a practical tool for generating the stable income for the winner of the food manufacturer's sales promotions.

First time in Ukraine: monthly insurance payments were awarded as the grand prize.

TOP services in 2017 Medical services in numbers

in thousands

10.2

Collection of blood samples for research

6.5

Clinical blood test

6.3

First therapist consultation

6.2

Spinal massage therapy

5.7

First neurology consultation

5.4

First orthopedic traumatologist consultation

4.9

Doctor’s office callout service

4.6

Phonophoresis — 1 area

4.2

First ENT doctor consultation

3.9

Digital chest radiography

Doctors’ qualifications

117 doctors:
1
doctor of medical science
5
candidates of medical science (PhD in medicine)
62
doctors with the highest qualification category
43
doctors with the first qualification category
12
doctors with the second qualification category

Health Care Statistics

Dynamics, 2017/2016
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The long-standing cooperation tradition

Our clients stay with us for 5-10 years.

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INGO's Ukraine own engineering center

We consistently study possible hazards and perils threatening the person, property, and our clients' businesses to offer them better protection. So we can foresee certain trends in hazards development and their influence on people and environment.

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We do impact the car repair quality

The Company cooperates with leading car dealers and can monitor the quality of customer car repairs

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The second medical center "INGO Ukraine"

We have opened a new medical center "INGO Ukraine" in Kyiv this year to make high-quality medical services even more available to our customers. It now provides services to 200 patients per day

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Health Insurance for All

INGO Ukraine is one of the few companies to offer health insurance not only to corporate clients, but also to individuals

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World Medicine for treatment of critical illnesses abroad

Our brand-new "World Medicine" insurance program allows our customers to be diagnosed and treated in case of critical illnesses in the best clinics of Europe, Israel and USA

Social projects in which the company participates

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Our employees give to charity to help orphanages and boarding schools by collecting clothes, toys, sweets.

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The Healthy Leader School was launched. It is a joint education project of medical center "INGO" and the All-Ukrainian Association of Management Consultants drawing parallels between the work with own body and work with the organization.

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Medical center "INGO" donated to the charitable project to purchase the medical product, namely Trima Accel kit for platelets LRS, plasma and red blood cells for the National Children's Specialized Hospital "Okhmatdyt" (Department of Oncohematology).

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A joint project with the All-Ukrainian Association of Medical Students "Basic Life Support Instructor Training" to train Ukrainians to give the first medical aid.

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Partnership with the team of Kyiv National Economic University within the framework of the joint project “New Vision” (ophthalmology).

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The project "Support for talented children of Ukraine" allowed ensuring that children brought up in orphanages receive regular payments under life insurance policies.

image

Raising money to buy the electronic fetal monitor (EFM) for the Kyiv Maternity Hospital № 3. EFM monitors the baby’s health during pregnancy and delivery. It tracks and helps identify such risks as placental insufficiency, intrauterine growth retardation, and hypoxia (oxygen starvation) during delivery.

48.5

Taxes paid, mln UAH

25

Regional offices

727

Employees

DCH is one of the fastest-growing groups of companies in Ukraine with over 20-year history.

It consistently implements successful investment projects in various business lines. Top priority areas of the Group's focus are finance, industry, mining, engineering, metallurgy, construction and development, transport etc.

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DCH

PJSIC "INGO Ukraine" has been in the insurance business for over 20 years.

The Company is one of the largest insurance companies in Ukraine for total gross premiums written, cash reserves and claims paid. With 28 insurance licenses, the Company provides insurance services to corporate and retail customers. We have 25 regional offices across the country with over 727 employees in all companies of the Group. On December 26, 2017, the "IBI-Rating" Rating Agency confirmed uaAA rating (high reliability) of PJSIC "INGO Ukraine" with the stable outlook. Since 2017, the Ukrainian business group Development Construction Holding has become the Company’s majority shareholder holding 99.9% of shares.

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PJSIC "INGO Ukraine"

PJSIC "INGO Ukraine LIFE" was founded in August 2007.

The Company offers both risk life insurance programs and long-term corporate whole life insurance programs. Since 2013, it represents the international pool Generali Employee Benefits Network (GEB) ensuring claims payment under corporate risk life insurance programs. Based on 2017 results, it has taken the lead in the rating of corporate risk life insurance companies.

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PJSIC "INGO Ukraine LIFE"

Medical Center "INGO" is a multi-discipline clinic with modern medical equipment and well-qualified medical experts.

It offers a wide range of medical services in one clinic, and the Center has its own laboratory which is comfortable for the patients. It was opened in 2014. The Center proved to be successful as the up-to-date health insurance project.

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Medical Center "INGO"